Garage Door Not Closing
Customer Issue: Mr. Bong’s garage door closed halfway before changing directions and opening again. He confirmed that the safety sensors were not at fault and that none of the remote control buttons were stuck.
Our Solution: First, we gave the safety sensors another check ourselves to make sure the customer didn’t miss anything. When that didn’t turn up any problems, we checked the door hinges and springs for jams. Then, we looked at the opener drive and found a broken bit of ceiling plaster lodged in the trolley tracks. After we removed, cleaned, and oiled the drive system and reinstalled it, the problem vanished.
Customer Issue: The opener ground to a halt, and would only make alarming noises when Mr. Toma tried to open the door.
Our Solution: Fortunately, LiftMaster garage door opener models like this customer had come with a self-diagnostic system. Our technicians identified the marker of a motor jam, and unplugged the opener and disassembled it to remove the obstructions before putting it back together and testing it.
Garage Door Off Track
Customer Issue: Garage door knocked off its track.
Our Solution: After an inspection to determine where the door had popped out of the track, we pried the track open to get the door back into it and moving smoothly again.
Customer Issue: The door slammed shut and won't open.
Our Solution: We found the spring had snapped and needed to be replaced. Seeing that the other spring was worn, we replaced them both with a new and durable torsion set.
Customer Issue: The customer was using a manual door and wanted to make it automatic.
Our Solution: We installed a brand new liftmaster 8500 for him, programmed it and made sure everything was working smoothly
Customer Issue: The cables were old and worn, one had snapped.
Our Solution: We brought brand new cables and installed them to replace the old, then made sure everything was in perfectly working order.