Mr. Bong’s garage door closed halfway before changing directions and opening again. He confirmed that the safety sensors were not at fault and that none of the remote control buttons were stuck.
First, we gave the safety sensors another check ourselves to make sure the customer didn’t miss anything. When that didn’t turn up any problems, we checked the door hinges and springs for jams. Then, we looked at the opener drive and found a broken bit of ceiling plaster lodged in the trolley tracks. After we removed, cleaned, and oiled the drive system and reinstalled it, the problem vanished.
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* $29 service call - deducted from the service
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